Support Officer
ReadyTech (ASX:RDY) exists to help communities thrive, and ReadyTechers flourish on making that change happen. We take on challenges that matter to our customers, communities, and the world — solving them with technology that navigates complexity while delivering real outcomes. ReadyTechers are enterprising, hungry to make a difference, and ready for anything.
About the Role
As a Support Officer, you'll be the first point of contact for our clients, providing high-quality service by answering questions, resolving support issues, and building strong client relationships.
What You'll Do
- Provide friendly and efficient first-level support to clients
- Prepare customised reporting and data in line with client requirements
- Provide technical support to clients on how to use ReadyTech products
- Identify product issues and communicate clear steps to resolve them
- Log and document client interactions in our CRM/support ticketing system (e.g. Zendesk)
- Create, edit, and review knowledge base articles
- High client satisfaction
- Efficient ticket resolution and fast first-reply times
- Sharp eye for identifying potential sales opportunities
Skills
- Excellent verbal and written communication
- Strong analytical and problem-solving ability
- Great teamwork and collaboration
- A self-starter who takes initiative
- Strong attention to detail
- Genuine customer service mindset like empathy, patience, and care
- SQL / programming experience is a plus
- Familiarity with the VET sector (advantageous)
- Exposure to student management system products (advantageous)
- Previous experience in a customer service role
Why you should become a ReadyTecher:
- A day off for your birthday- hip hip hooray!
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Sydney
- Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Company top-up of Government parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- And plenty of ReadyTech merch drops along the way!
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check.
