Support Consultant Finance

About us:  

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. 

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

This is a fixed term contract for 6 months maternity cover.

The key responsibilities of the role:

• The duties initially assigned include, but are not limited to:
• Liaise with customers and key stakeholders in order to understand support requirements Provide support to customers in accordance with Support Level Agreements
• Be a Subject Matter Expert (SME) for support and the industry
• If required, work with customers to identify potential changes within the parameters of the product
• Ensuring high standards of customer satisfaction
• Understanding of SaaS and a genuine interest in emerging technology and innovation.
• A self starter who can manage numerous tasks, without direction and with minimal supervision.
• Work effectively in a collaborative team environment, as well as independently.
• Other duties as directed by the Company from time to time.

The key attributes of the role:

• Identifies critical factors to consider when makings decisions; prioritises tasks and goals appropriately; effectively assesses risks and returns; can make considered decisions on less-than-perfect information.
• Articulate and gives clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate.
• Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect.
• Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy.
• Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable.
• Demonstrate the ability to see the ‘big picture’. You consider limitations and solutions at all levels and understand wider implications and consequences of change, collaborating on this with the team.
• Display a hunger for continuous improvement including personal development, product development and team workflow and systems, remaining open to mentoring and advice from senior roles. You apply dedication to personal and professional development.
• An excellent culture fit - Positive, ambitious, empathetic, sense of humour, kind and respectful.

Skills and Qualification:

• Problem Solving – analytical skills
• Excellent written and verbal communication skills
• Excellent Computer skills with Financial Accounting Software and Office
• 5+ years experience in a Financial Administration role or similar
• Tertiary Qulification in Business, Management, Technology or relevant discipline
• Working experience in Local Governament
• Working experience with SynergySoft or Altus

Why you should become a ReadyTecher: 

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Sydney
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Company top-up of Government parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!

Position description Apply now

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