Solutions Consultant

About us:   

Making a meaningful difference with mission-critical software that empowers communities to thrive. 

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.  

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company. 

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large. 

The key accountabilities of the role: 

• Ensuring that our clients (new & existing) are getting or (going to get) th most out of their technology investment, by completing consulting services such as Discovery sessions, Consultancy Assignments or Client Health Checks. 
• Defining and leading delivery of API, Reporting and Data Migration requirements
• Prepare and maintain design documentation
• Develop and deliver strong ReadyTech demonstrations, highlighting customer benefits in accordance with their needs, and support sales to expedite and successfully complete the sales process. 

The key responsibilities of the role: 

• Engage with customers to understand their business requirements and recommend solutions that align with their business goal.
• Work closely with Product and Technical teams to design solutions that meet client needs and align with industry best practices. 
• Collaborate with clients to gather, document and analyse business and technical requirements. 
• Translate client requirements into functional specifications for development and implementation teams.
• Identify potential challenges and recommend solutions to ensure client satisfaction.
• Design overall solution architecture including integration and coexistence with existing systems. 
• Work with Product, Delivery and Technology teams to guide and implement solutions. 
• Prepare and conduct product demonstrations and presentations to Clients (new & existing)
• Collaborate with cross-functional teams, including Delivery, Product Management, Development teams and other departments to ensure successful solution delivery and adoption 
• Provide input into proposals, RFPs, and other customer documents 
• Build and maintain strong relationships with customers and internal stakeholders to ensure successful solution adoption and customer satisfaction 

Success in the role will be measured in:

As a successful Solutions Consultant, you should be able to demonstrate your ability to support sales, deliver high levels of customer satisfaction, exhibit technical competence, collaborate with cross-functional teams, and continuously learn and adapt to change.

Your manager will define your individual OKRs with you that highlights and contributes to these areas.

The key requirements for the role: 

• Relationship and stakeholder management at all levels
• Excellent presentation and written/oral communication skills
• Strong problem-solving skills and ability to think creatively
• Strong understanding of APIs, Reporting and Data Migration
• Ability to work independently and as part of a team 
• Adaptable and flexible to change 
• Articulate, succinct, confident, credible, and influential in person and via phone/video
• Familiar with SaaS business models and Sales Strategies
• Have an appreciation for the nuances of working in a growing business, working alongside developers and other technical and non-technical business resources
• More than 2+ years in a similar role
• Understanding of or experience in justice and tribunals desirable but not required
• Experience developing and delivering successful client solutions, pre/sales 
• Experienced in dealing with pressure, tight deadlines, and meeting client expectations 
• Experience in a customer-facing role
• Experience of building effective working relationships with cross functional teams such as Product, Sales & Delivery.
• Willingness to travel
• Must be eligible and willing to obtain state and federal security clearances if requested. Ie. Police check, AGSVA Clearance

Why you should become a ReadyTecher:   

• A day off for your birthday- hip hip hooray! 
• Additional 4 days of leave each year 
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island 
• Hybrid work, with in-house baristas in Australia via the Ready Beans team 
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7 
• Paid parental leave 
• Additional paid leave for miscarriage, endometriosis and menopause 
• Volunteer leave 
• Flu vaccinations 
• And plenty of ReadyTech merch drops along the way! 

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong. 

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us. 

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!