Solution Designer

About us:  

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. 

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

 

The key accountabilities of the role:

• Develop a comprehensive functional blueprint that illustrates how all ReadyTech Government products should work together as an integrated whole
• Create detailed solution specifications for critical platform capabilities including authentication, customer data, document management, and workflows
• Define cross-module functional standards and patterns to ensure consistency across the platform
• Develop detailed functional mappings between SynergySoft, CouncilWise, and ReadyCommunity to enable successful customer migrations
• Provide solution design expertise for the critical & high-priority customer implementations, ensuring successful reference cases moving forward
• Establish solution design methodologies, templates and best practices that can be adopted by the broader product team

 

The key responsibilities of the role:

• Create the "big picture" functional model of how all ReadyCommunity modules should work together, establishing the master plan for our unified platform
• Define detailed data models, business rules, and process flows for cross-module functionality
• Establish consistent patterns for how data, workflows, and functionality should flow between modules
• Create detailed functional mappings between SynergySoft and ReadyCommunity to ensure safe customer migrations
• Support the Dardanup Council implementation with solution design expertise
• Develop templates, methodologies, and guidance to build long-term solution design capability within our team
• Collaborate with product managers to ensure solution designs align with product roadmaps and user needs
• Work with the Senior Design Manager to ensure functional solutions support exceptional user experiences
• Facilitate workshops with stakeholders to gather requirements and validate solution approaches
• Document solution designs clearly, with detailed specifications for implementation teams
• Assist in developing solution design capabilities within the broader product team through knowledge sharing and mentorship

 

The key requirements for the role:

• Exceptional solution design capabilities with demonstrated experience creating comprehensive functional specifications
• Outstanding analytical thinking and problem-solving abilities
• Excellent communication skills with the ability to translate complex requirements into clear, structured documentation
• Strong facilitation skills for requirements gathering and solution validation workshops
• Ability to balance ideal solutions with technical constraints and business requirements
• Experience mapping complex business processes and workflows
• Demonstrated ability to understand and document intricate business rules and calculations
• Strong data modelling skills with the ability to design effective data structures
• Systems thinking with the ability to understand how different components interact
• Ability to thrive in a fast-paced environment while maintaining attention to detail
• Deep understanding of solution design and solution architecture methodologies for enterprise software
• Comprehensive knowledge of functional specification approaches and documentation standards
• Strong understanding of data modelling and business rule documentation
• Familiarity with government workflows and processes, particularly in local government
• Knowledge of enterprise software architecture patterns and best practices
• Understanding of regulatory compliance requirements in government settings
• Knowledge of product development methodologies and agile practices
• Appreciation for the unique challenges of government software systems
• 10+ years of solution design/architecture experience with at least 5 years in enterprise or government software
• Demonstrated experience creating detailed functional specifications for complex enterprise systems
• Track record of successful system migrations or implementations
• Experience creating data mappings and migration specifications
• Background defining cross-module functional standards and patterns
• Strong portfolio demonstrating both strategic solution architecture and detailed specification creation
• Experience in B2B or government software strongly preferred
• Proven track record of translating complex business requirements into clear solution designs
• Experience collaborating with product management and engineering teams to deliver successful solutions
• Familiarity with financial, property, or regulatory systems is highly desirable

 

Why you should become a ReadyTecher:  

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.