Senior Payroll Enablement & Systems Specialist

About us:  

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. 

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

• Act as the payroll systems and compliance SME for Managed Payroll Services
• Provide expert guidance and support to consultants, leaders, and customers on payroll systems, configuration, legislative requirements, compliance obligations, and payroll best practice.
• Serve as the primary escalation point for complex payroll and system-related matters while promoting consistent and compliant payroll outcomes across the business.
• Investigate and resolve complex payroll system, configuration, and compliance issues
• Lead the investigation, analysis, and resolution of complex payroll processing, system configuration, integration, and compliance issues. Identify root causes, recommend corrective actions, and implement sustainable solutions that minimise risk and improve service quality.
• Configure, test, and maintain payroll system changes and enhancements
• Configure, validate, and maintain payroll system settings including pay elements, workflows, statutory calculations, leave rules, awards, and customer-specific requirements.
• Ensure all system changes are thoroughly tested, accurately implemented, and aligned with legislative and business requirements.
• Support payroll implementations, migrations, and customer change activities
• Provide payroll systems expertise and quality assurance support for new customer implementations, internal product migrations, legislative updates, and customer change requests.
• Assist with solution design, configuration, testing, validation, and operational readiness activities to ensure successful outcomes.
• Build capability through training, coaching, and knowledge management
• Develop and maintain training materials, process documentation, knowledge articles, and best practice resources.
• Deliver coaching, mentoring, and knowledge-sharing initiatives that strengthen payroll system expertise, compliance knowledge, and operational capability across the business.
• Drive continuous improvement, standardisation, and automation initiatives
• Identify opportunities to improve payroll processes, system functionality, operational efficiency, and customer experience through automation, standardisation, simplification, and continuous improvement initiatives.
• Support the implementation of scalable solutions that reduce risk and improve service consistency.
• Partner with Product, Operations, and Customer teams to improve customer outcomes
• Collaborate with Product, Managed Payroll Operations, Customer Success, and other key stakeholders to prioritise improvements, resolve issues, communicate system changes, and ensure payroll solutions continue to meet customer and business needs.
• Maintain payroll data integrity, governance, and compliance
• Ensure the accuracy, security, confidentiality, and integrity of payroll data and system configurations.
• Promote compliance with legislative requirements, organisational policies, audit controls, and governance frameworks while supporting the delivery of accurate and compliant payroll outcomes.

The key responsibilities of the role:

• Act as the payroll systems subject matter expert for Managed Payroll Services, providing guidance and support to consultants, leaders, and customers on payroll system configuration, legislative compliance, payroll best practice, and complex issue resolution.
• Manage the configuration, testing, validation, and ongoing optimisation of payroll systems, ensuring changes are accurately implemented and aligned with legislative, customer, and business requirements.
• Support customer implementations, product migrations, and system enhancements by providing payroll expertise, conducting testing and validation activities, and ensuring successful transition into operational support.
• Monitor legislative updates, product releases, and system enhancements, assessing impacts, coordinating required changes, and ensuring payroll solutions remain compliant, accurate, and fit for purpose.
• Conduct payroll health checks and system reviews to identify compliance risks, configuration issues, process
• inefficiencies, and opportunities for optimisation, standardisation, and automation.
• Develop and maintain knowledge resources, documentation, training materials, and best practice guides while
• delivering coaching and support that builds payroll system capability across the business.
• Partner with Product, Operations, and Customer teams to drive continuous improvement initiatives that
• enhance service quality, operational efficiency, customer experience, and payroll outcomes.
• Maintain the integrity, security, and accuracy of payroll data, ensuring all payroll processes, system
• configurations, and customer solutions meet compliance, governance, and quality standards

The key requirements for the role:

• Payroll Systems Expertise – Advanced knowledge of payroll systems configuration, administration, troubleshooting, and optimisation.
• Payroll Compliance & Legislative Knowledge – Strong understanding of payroll legislation, Awards, Superannuation, STP, Fair Work requirements, and compliance obligations.
• Analytical & Problem-Solving Skills – Ability to investigate complex payroll and system issues, identify root causes, and implement effective solutions.
• Stakeholder Engagement & Relationship Management – Ability to build trusted relationships and collaborate effectively with customers, consultants, leaders, and product teams.
• Communication & Knowledge Sharing – Excellent written and verbal communication skills, with the ability to explain complex concepts, deliver training, and develop knowledge resources.
• Customer Advisory & Consulting Skills – Ability to assess customer requirements and provide practical, compliant, and scalable payroll solutions and recommendations.
• Testing, Validation & Quality Assurance – Experience conducting system testing, reconciliations, validation, and quality assurance activities to ensure accurate payroll outcomes.
• Continuous Improvement & Process Optimisation – Ability to identify opportunities for automation, standardisation, operational efficiency, and service improvement.
• Organisation & Prioritisation – Strong planning, time management, and organisational skills with the ability to manage multiple priorities and deadlines.
• Data Analysis & Attention to Detail – Strong analytical capability with exceptional attention to detail when working with payroll data, reconciliations, and compliance-related activities.
• Deep knowledge of Australian payroll legislation, compliance requirements, and regulatory obligations, including Fair Work, Superannuation, STP, PAYG, and Payroll Tax.
• Advanced technical payroll knowledge, including payroll calculations, processing, reconciliations, and payroll best practice.
• Strong understanding of Modern Awards, Enterprise Bargaining Agreements (EBAs), and the interpretation and application of complex pay and entitlement rules.
• Advanced knowledge of payroll system configuration, including pay elements, workflows, leave rules, award settings, superannuation, and statutory calculations.
• Understanding of payroll controls, governance frameworks, compliance risk management, and audit requirements.
• Understanding of payroll process optimisation, automation, and continuous improvement principles.
• Knowledge of data integrity, security, privacy, and confidentiality requirements relating to payroll information.
• 4+ years' experience in payroll processing, payroll operations, or managed payroll services.
• Experience configuring, implementing, or supporting payroll systems, preferably Payroll Metrics or similar payroll platforms.
• Proven experience interpreting payroll legislation, Awards, Enterprise Agreements, and compliance requirements.
• Experience supporting payroll system implementations, migrations, testing activities, or customer change initiatives.
• Demonstrated experience providing customer support, training, and resolution of complex payroll and system issues.
• Experience performing payroll reconciliations, testing, data validation, and quality assurance activities.
• Proven ability to manage multiple priorities and deliver outcomes in a fastpaced customer-focused environment.

Why you should become a ReadyTecher: 

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Sydney
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Company top-up of Government parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!

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