Senior Payroll Consultant - RWF

About us:  

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. 

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

• Ensure payrolls are processed in line with relevant legislation, accurately and on time
• Pay the right people the right amount at the right time.
• Understanding each customers individual payroll requirements and execute against these
• Customer Satisfaction (CSAT)
• Keep up to date with Payroll and related industry knowledge
• Maintaining customer records on internal systems

The key responsibilities of the role:

1. Payroll Operations & Compliance

• Manage end-to-end payroll processing for assigned clients, ensuring services are delivered accurately, on time, and in compliance with all relevant legislation (e.g. PAYG, Superannuation, Payroll Tax, Fair Work).
• Complete all reconciliation and post-payroll activities including end-of-month (EOM) and general ledger processes.
• Review and validate payroll inputs, outputs, and calculations to ensure accuracy and alignment with contractual obligations.
• Interpret and apply relevant Awards, EBAs, and Industrial Agreements as they relate to client payroll requirements.
• Maintain high standards of data accuracy and integrity, ensuring compliance with ReadyTech’s ISO27001 Information Security framework.

2. Client Management & Service Delivery

• Manage a portfolio of clients in accordance with agreed service level agreements (SLAs) and ReadyTech’s quality standards.
• Act as the primary point of contact for day-to-day payroll matters, building trusted relationships and proactively identifying service improvement opportunities.
• Support resolution of client escalations and complaints, including responding to Net Promoter Score (NPS) feedback.
• Participate in regular client meetings to review service delivery, identify risk of churn, and reinforce the value of managed payroll services.
• Ensure clients are accurately billed for services provided, in accordance with signed agreements.
• Manage customer expectations and communicate effectively regarding deadlines, risks, and required actions

3. Stakeholder Engagement & Communication

• Act as a payroll subject matter expert (SME) for clients and internal stakeholders, providing accurate and timely advice on system functionality, legislative changes, and payroll processes.
• Keep clients informed of updates affecting their payroll environment, including legislative changes, product enhancements, and system fixes.
• Promote a shared accountability approach by ensuring clients understand their responsibilities in providing timely, complete, and unambiguous data.
• Collaborate effectively with cross-functional teams including Customer Success, Product, Implementation, and Support to drive seamless service delivery.

4. Continuous Improvement, Innovation & Operation Excellence

• Support and contribute to continuous improvement initiatives, including automation, AIassisted workflows, and service optimisation, while identifying opportunities to enhance systems, processes, customer experience, and internal efficiency.
• Maintain and improve payroll documentation, including case notes, procedures, checklists, timetables, and schedules.
• Participate in User Acceptance Testing (UAT) for product features, fixes, or enhancements as requested.
• Share knowledge and contribute to internal forums that support consistency and best practice across the Managed Services function.
• Contribute to the development and maintenance of SOPs, knowledge articles, and training documentation.
• Support quality assurance activities and peer reviews.
• Assist with onboarding new customers and payroll transitions where required.
• Attend product updates, training sessions, and roadmap webinars to remain up to date with system enhancements, new functionality, and features, and apply this knowledge to support best-practice payroll processing and customer outcomes.

6. Leadership, Team Support & Development

• Support the Team Leader, providing backup oversight of team operations including workflow, coordination and client portfolios as needed.
• Mentor and support team members, sharing technical expertise and assisting with complex payroll queries or escalations.
• Act as an escalation point for complex payroll matters.
• Contribute to the onboarding and development of new team members.
• Take ownership of personal learning and development, actively participating in training and applying new skills to enhance individual and team performance.
• Demonstrate and model ReadyTech’s company values in all interactions.

The key requirements for the role:

• Extensive experience in high-volume, end-to-end payroll processing.
• Sound knowledge of Australian payroll legislation, including interpretation of EBAs, Awards, and multi-state payroll obligations.
• Intermediate to advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, data reconciliation).
• Strong analytical and critical thinking skills, with the ability to identify discrepancies and resolve complex payroll issues.
• Proven ability to develop and implement effective solutions under pressure.
• High attention to detail with a commitment to accuracy and compliance.
• Exceptional time management and prioritisation skills, with the ability to manage multiple tasks to meet deadlines and SLAs.
• Demonstrated accountability for personal work and the outcomes of advice or guidance provided to others.
• A proactive, self-starter mindset with the ability to work independently and take ownership of tasks.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly and professionally.
• Strong interpersonal and relationship-building skills with a customer-first approach.
• Demonstrated ability to maintain diplomacy and confidentiality when handling sensitive data and client information.
• A positive, collaborative attitude and willingness to contribute to a team environment.
• Ability to coach, mentor, and guide colleagues, contributing to a high performing team culture.
• Adaptability and openness to change in a dynamic, fast-paced environment.
• Comprehensive understanding of payroll compliance requirements, including Fair Work legislation, Superannuation, PAYG, Payroll Tax, and other statutory obligations.
• Strong technical payroll knowledge, with demonstrated capability in end-to-end processing, reconciliations, and post-payroll activities.
• Sound knowledge of modern awards and enterprise agreements (EBAs), including the ability to interpret and apply provisions accurately across different client scenarios.
• Proficiency in payroll systems, with a solid understanding of system functionality, processing workflows, and data integrity requirements.
• 3–5 years’ experience in end-to-end payroll processing, ideally within a high-volume, multi-client environment.
• Proven ability to manage multiple payrolls across various pay frequencies (e.g. weekly, fortnightly, monthly).
• Demonstrated experience in portfolio ownership, including responsibility for client relationships, service delivery, and SLA compliance.
• Exposure to diverse data collection and input methods for payroll processing (e.g. timesheets, imports, manual entry).
• Experience working in a high-performing, collaborative team environment.
• Familiarity with a range of industries and business types, including payrolls of varying sizes and complexity.
• Skilled in identifying, responding to, and resolving client queries or service requests.
• Experience delivering services in a customer-focused environment, engaging with stakeholders at all organisational levels.
• High level of computer literacy, including the ability to navigate multiple systems, platforms, and tools with ease.
• Customer - Provide exceptional proactive customer service and put the customer at the heart of everything I do.
• Strategic - Make informed decisions, maximise your performance, and understand how my role contributes to Workforce Solutions strategic direction
• Collaboration - Build and leverage my work relationships, promote teamwork and collaboration, and work towards our shared culture and goals.
• Agility - Adapt and learn, as well as remain resilient, to manage an increasingly complex and ambiguous environment. Throughout, I adapt my approaches, maintain emotional control and display a willingness to learn
• Leadership - role model our values, challenge decisions constructively, champion change and support others navigating change. - Deliver Results - Set and achieve high personal standards, be accountable, and follow through commitments.

Why you should become a ReadyTecher: 

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Sydney
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Company top-up of Government parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!

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