Professional Services Consultant - Payroll

About us:  

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. 

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

You will be accountable for ensuring our Ready Workforce customers are getting the most out of their technology investment by ensuring their platform is set up in a way that meets their business outcomes at any given time and agreed expectations. Whether this be through customer audits, reviews and platform health checks or through the execution of arranged consulting assignments.

The key responsibilities of the role:

• Engaging with our customers to understand their business requirements
• Compiling SOW to articulate the solution to confirm the client needs
• Creating project plans to fulfill client needs
• Collaborating with the Development Team to scope customer specific rules
• Adding your insight and experience into how to develop and grow the role and team
• Actively communicates with the product management teams to enhance product capabilities to meet our customers’ needs
• Provides input on optimising internal processes and procedures
• Apply expertise knowledge of our RDY systems to inform our customers in order to drive usage and adoption through best practice
• Ownership of the Customer Resolution Centre. Through undertaking audits and systems health checks for customers falling into this Centre, provide subject matter expertise and advice regarding the customers current system usage and set-up and clearly articulate resolutions for a more efficient and productive customer outcome and experience
• Deliver estimates for the design and development phase in partnership with the Customer Success Manager, Technology Team, and any other subject matter experts for the CSM to provide accurate and timely cost estimates
• Creates technology focused demonstration scenarios and carry out the demonstrations with customers where applicable
• Meet set revenue targets for completed work on a quarterly basis.
• Where applicable, execute on the findings or collaborate with subject matter experts internally to resolve the customers challenges
• Along with the CSM, track solutions through all phases and escalate issues to maintain effective governance, reporting and control
• Contribute to the common “one team” mindset that includes collaboration and a sense of joint responsibility between ReadyTech, Partners and its customers
• Travel may be required. Success in the role will be measured in;
• Increase in our NPS and CSAT scores
• Reduction in general ‘noise’ into Customer Support and the CSM’s
• Project Management to meet committed deadlines
• Increased customer reference sites
• Revenue

The key requirements for the role:

• Relationship and stakeholder management at all levels
• Excellent project and time management skills
• Problem solving skills with the ability to think outside the box when it comes to solving customers problems
• Excellent Customer service skills
• An inquisitive and self-starting nature when it comes to learning
• Good understanding of technical jargon and strong technical aptitude
• Ability to work autonomously and in a team
• Adaptable and flexible to change
• Understand either NZ or Australian payroll compliance (knowing both would be incredible!)
• A working knowledge of time and attendance (desirable)
• Australian award application knowledge (desirable)
• Ready Workforce and/or HR3 (advantageous)
• Understanding of technology design and delivery
• Track record of building effective working relationships with cross functional teams such as Sales, Development, Customer Success and Support
• Proven project management experience in a professional services environment
• Documenting of customer’s requirements, creating materials and running workshops
• Demonstrate positive team behaviours to contribute to creating a supportive environment and company culture
• Proficiency working in highly Agile environment
• Experience working with a blend of skill sets including ability to communicate effectively with audiences of different technological knowledge

Why you should become a ReadyTecher: 

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Sydney
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Company top-up of Government parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• And plenty of ReadyTech merch drops along the way!
  

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!

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