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Product Designer
About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The Key accountabilities of the role:
- Accountable for the design outcomes of your squad's work, ensuring they are fit-for-purpose across the range of clients and user types of our products.
- Be conscious and aware of client requests and needs, ensuring they have received satisfactory consideration alongside the broader user base’s needs, resulting in pragmatic decisions that align with client needs and the product vision.
- Sharing your teams design work across your squad and key individuals across ReadyTech, with regularity.
- Support the creation and implementation of a centralised design system.
The key responsibilities of the role:
- Collaborate with the Product Manager and Lead Engineer (as a ‘product trio’) to understand the product vision, goals, and user needs for education products.
- When appropriate, conduct user research and gather insights to inform the design process, ensuring user centricity and usability.
- Conduct internal research to understand expert perspectives both inside ReadyTech and beyond.
- Undertake competitor analyses and current state product analysis to surface cross system touchpoints and interdependencies.
- Create wireframes, experience maps, and prototypes.
- Design intuitive and visually appealing interfaces, considering branding guidelines, accessibility, and industry best practices.
- Assess opportunities and incoming work to determine the direction and approach to delivering on the outcomes identified.
- Collaborate with cross-functional teams, including marketing, sales teams, support, delivery, leadership, and your product trio, to gather feedback and refine design solutions.
- Collaborate within the product trio and with squad members to adequately scope and plan the delivery of your validated designs and ensure that ticketed work is aligned with product outcomes and design goals.
- Work closely with developers to ensure accurate implementation of designs and address any technical considerations.
- Advocate for user-centred design principles and contribute to establishing and evolving design guidelines and patterns.
- Take ownership of the end-to-end design process for your squad, from conceptualization to delivery, ensuring high-quality and timely execution.
- Contribute to our product's design vision and direction through your work bringing it to life and pushing it in directions not initially conceived.
The key requirements for the role:
- User Experience (UX) Design: Ability to understand user needs, create user flows, conduct user research, and design intuitive and user-friendly interfaces.
- Rapid design iteration: Comfort in exploring problem spaces through creating designs (wireframes to interactive prototypes), using designs to (in)validate hypotheses and ideas
- Pragmatic decision making: Comfort and experience with considering viability, desirability, and feasibility to make the effective design decisions for the client, the business, and the circumstance.
- User Research: Experience conducting user research activities, such as interviews, surveys, and usability testing, to gather insights and inform the design process. Ability to identify the best research approach
- Collaboration and Communication: Ability to work effectively in cross functional teams, collaborate with product managers and engineers, and communicate design decisions and rationale. Be a strong storyteller, communicating the journey, milestones, and key moments as to why decisions were made.
- Creative Problem-Solving and Systems Thinking: Strong problem-solving skills and the ability to think critically and strategically to address design challenges and create innovative solutions.
- Development Awareness: Understanding of front-end and relevant back-end development technologies and their impact on design feasibility, ability to collaborate effectively with developers.
- Design Guidelines and Patterns: Familiarity with design guidelines, best practices, and the ability to contribute to establishing and evolving design systems and patterns.
- Time Management: Strong time management skills to prioritize tasks, meet deadlines, and deliver high-quality design work.
- Continuous Learning: Proactive in staying up-to-date with industry trends, emerging technologies, and design best practices to enhance design capabilities.
- A degree or relevant qualification in Product Design, User Experience, User Research, Human Computer Interaction, Visual Design or a related field.
- Proficiency in modern tools such as Figma, AI tools for synth, ideation, prototyping, etc, Dovetail, Maze.
- Have a strong portfolio that showcases your work, provides detail of your role on projects, and shows examples of how you’ve considered the end-to-end user experience
- 3+ years of experience as a Product Designer or similar
- Evidenced experience working on complex systems and services
- Solid understanding of user-centred design principles, usability, and accessibility standards.
- Experience working in a product trio, sharing responsibility and accountability for your squad’s outcome and being the arbiter for the desirability lens on the product experience.
- Experience in a large enterprise B2B SaaS environment, with complex needs and proven ability to navigate tight timelines
- Experience conducting user research, including interviews, surveys, and usability testing.
- Ability to collaborate effectively with cross-functional teams and communicate design decisions and rationale.
Why you should become a ReadyTecher:
- A day off for your birthday- hip hip hooray!
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Australia via the Ready Beans team
- Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Paid parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- Flu vaccinations
- And plenty of ReadyTech merch drops along the way!
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!