Payroll Systems Specialist

About us: 

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. 

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

The key accountabilities of the role:

• Investigate and resolve complex payroll system issues raised by Payroll Consultants.
• Configure, test, and validate system updates, pay element changes, and workflow adjustments.
• Support new business implementations, ensuring accurate setup, data validation, and smooth handover to Managed Payroll operations.
• Coordinate and execute internal product migrations, including data mapping, environment testing, and post-migration verification.
• Review system release notes and make changes to customer databases, communicate system enhancements, defects, and release changes.
• Maintain up-to-date documentation on system investigations, configurations, and testing outcomes.
• Create and update internal knowledge base articles and troubleshooting guides for the Payroll Consulting team.
• Participate in daily stand-ups and planning sessions to prioritise system work and implementation deliverables.
• Contribute to continuous improvement initiatives that enhance data accuracy, system performance, and process efficiency.
• Build strong relationships with internal stakeholders to ensure timely communication, collaboration, and resolution of system-related matters.
• Effectively assess the needs of the customer and provide guidance on best known payroll and payroll system processes and methods to ensure consistency and compliance.
• Implement solutions that are suitable and sustainable for the platform and Managed Services teams to administer minimizing future risks
• Provide articulate project support documents which outlines and sets clear expectations on services, costs and timings as required
• Maintain integrity of client / employee payroll data

The key responsibilities of the role:

• Support system configuration and investigation – Analyse, troubleshoot, and resolve payroll system issues raised by Payroll Consultants and customers, ensuring accuracy and compliance.
• Lead system setup and testing – Configure pay elements, workflows, and legislative settings for new implementations, customer changes and product migrations; complete test runs, reconciliations, and validation reports.
• Deliver new business implementations – Partner with customers to understand and document payroll requirements, scope deliverables, and configure Ready Pay platforms in line with agreed timelines.
• Coordinate internal product migrations – Manage data mapping, testing, and post-migration verification to ensure seamless transition between environments.
• Facilitate meetings and communication – Run professional and productive client and internal meetings, documenting minutes, actions, risks, and decisions clearly.
• Ensure compliance and accuracy – Apply best-practice payroll configuration and Award interpretation, validate calculations, and highlight non-compliant practices where identified.
• Maintain documentation and reporting – Produce verification reports, milestone sign-offs, and maintain up-to-date project tracking in Salesforce and Monday.com.
• Support training and handover – Provide training, documentation, and system demonstrations to clients both to ensure smooth go-live and transition to Managed Payroll operations or as required by the client. 
• Drive continuous improvement – Identify and implement process, system, and documentation enhancements to improve efficiency, client experience, and service consistency.

The key requirements for the role:

• Outstanding written and verbal communication skills including stakeholder engagement and stakeholder management
• A professional consultative approach
• Able to build strong relationships quickly and easily
• Attention to Detail
• The ability to work at a fast pace, mostly independently but also as part of a team and make sound decisions
• A structured and organised approach to work
• Energetic, enthusiastic, and driven
• Mutli-tasking with strong time and scheduling management
• Proficient in MS office with intermediate to Advanced excel skills
• Excellent organizational, planning and prioritisation skills
• Positive and motivating interpersonal skills
• Superior Analytical and problem solving skills
• Proactive, self-starter and results-driven with can-do attitude
• Be adaptable and embrace change
• Diplomacy and take pride in your work
• Reconciliations and management of large Data sets
• Inquisitve and fast learner
• Deep Compliance Knowledge (Legislation)
• Deep Technical Payroll Knowledge
• Understanding EBA’s Awards & Interpretation
• Configuration of payroll systems
• 4+ years payroll processing experience
• Configuration or Implementation of payroll systems (Payroll Metrics)
• Project management skills
• Proven experience of customer service and problem resolution in a fast-paced environment
• Experience in providing training to others
• Experience in the interpretation of payroll data, outputs awards, and agreements.
• Planning, documenting, and executing an implementation project

Why you should become a ReadyTecher: 

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!