Implementation Consultant

About us:  

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

Key accountabilities of the role:

• Build advocacy and deliver world class customer satisfaction- Implementations SLAs
• Exceed Net Promoter Score (NPS) of over 50 across WFS
• Achieve 4.5 out of 5 Customer Satisfaction Score for our services
• Meet Go Live date expectations
• Meet or Exceed quality metrics
  

 

Key responsibilities of the role:

• Suggest product enhancements to improve the user experience and support our commercial objectives.
• Driving assigned implementation projects through the build phase
• Attending project meetings and providing proactive customer contact throughout the whole process
• Collaborating with the Development Team to implement customer specific rules
• Project administration including data migration, scheduling/timeline management and updating internal systems and tracking activities and progress
• Delivering targeted system training (onsite, face-to-face, group and online)
• Coordinating the transition of implementations from project to BAU
• Taking responsibility for customers queries via calls and emails during the project transition
• Providing comprehensive handovers to the Customer Support Team after the transition period is complete
• Adding your insight and experience into how to develop and grow the product, role and team
  
  

Key requirements for the role:

• Excellent written and verbal communication skills
• Excellent project and time management skills
• Problem solving skills with the ability to think outside the box when it comes to solving customers problems
• Understand either NZ or Australian payroll compliance (knowing both would be incredible!)
• Ready Workforce product knowledge (advantageous)
• Understanding of HRIS systems and processes
• More than 2 years in a project management role, implementing either SaaS payroll or HRIS systems
• Track record of building effective working relationships with cross functional teams such as Sales, Development, Client Service.

 

Why you should become a ReadyTecher:  

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way!

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

 

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!