Head of Client Delivery

About us:   

Making a meaningful difference with mission-critical software that empowers communities to thrive. 

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.  

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company. It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large. 

The key accountabilities of the role: 

• Development and maintenance of Client Delivery strategy aligned of business strategy
• Ownership of delivery margin, utilisation, and commercial performance
• Successful delivery of complex, enterprise-scale SaaS implementations across the Education & Work Pathways segments
• Ownership of delivery predictability, quality, and early-life stability outcomes
• Leadership of a mature, scalable enterprise delivery operating model
• Senior executive and client stakeholder management for enterprise customers, with accountability for client satisfaction and enterprise referenceability
• Development of a high-performing, enterprise-ready delivery leadership team

The key responsibilities of the role: 

Client Delivery Ownership

• Accountable for on-time, on-budget delivery of complex enterprise implementations.
• Owns delivery commitments, execution quality, and early-life stability outcomes.
• Acts as executive escalation point for delivery-critical risks and issues.

Delivery Operating Model & Governance

• Defines and embeds a scalable enterprise delivery operating model aligned to ReadyTech’s segment strategy.
• Establishes governance frameworks, delivery standards, and assurance mechanisms suitable for large scale and public-sector customers.
• Drives consistency, predictability, and transparency across all enterprise programs.

Capability Maturity & Scale

• Leads the evolution from bespoke delivery to standardised, repeatable implementation patterns.
• Defines delivery playbooks, artefacts, and implementation approaches aligned to product capability.
• Builds sustainable delivery capability that reduces dependency on individual team members.

Commercial & Financial Performance

• Owns delivery margin, utilisation, and cost control for enterprise programs.
• Partners with Sales to ensure accurate scoping, pricing, and delivery risk assessment.
• Improves delivery efficiency, forecasting accuracy, and margin predictability.

Executive & Client Stakeholder Management

• Builds and maintains strong, trusted relationships with executive stakeholders across enterprise customers.
• Represents Delivery at customer steering committees, executive forums, and key milestone reviews.
• Manages senior-level expectations, risk conversations, and decision-making in complex delivery environments.
• Acts as a credible, calm executive presence in high-stakes or escalated customer situations.

Leadership & Talent

• Builds and leads a high-performing, multi-disciplinary enterprise delivery organisation.
• Develops leadership depth and capability across delivery roles.
• Establishes clear role accountability, performance expectations, and career pathways.

Cross-Functional Alignment

• Works closely with Product and Engineering to feed enterprise delivery insights into roadmap and configuration strategy.
• Partners with Customer Success to ensure clean, accountable handover post-implementation.
• Aligns with Sales leadership on enterprise go-to-market capacity and readiness.

The key requirements for the role: 

• Enterprise mindset with strong execution discipline
• Comfortable operating in ambiguity while building structure and clarity
• Pragmatic, calm leader in high-stakes customer situations
• Strong communicator who can align executives, teams, and customers around delivery outcomes
• Builder of systems, teams, and capability — not reliant on heroics
• Strong communication and presentation skills, with the ability to influence and engage senior stakeholders.
• Self-starter with a proactive, problem-solving mindset, comfortable in a dynamic, fast-paced environment.
• Excellent collaboration skills across multi-functional teams.
• Emotionally intelligent and self-aware, and this empowers you to engage, influence, and collaborate with all levels of the business to achieve joint outcomes.
• You are super organised, with excellent project management and time management skills. You thrive in working on and delivering multiple initiatives.
• Strong attention to detail with the ability to balance competing priorities and leverage team resources effectively.
• Exceptional ability to analyse data and translate it into actionable strategies.
• Strong commercial acumen with P&L or margin accountability
• Highly adaptable and able to thrive in a fast-paced, growing, scaling business.
• Strong business acumen with a passion for technology and innovation.
• Strategic thinker with excellent attention to detail.
• Senior leadership experience in enterprise SaaS delivery or professional services
• Proven delivery of complex, multi-stream implementations in regulated or public-sector environments
• Experience scaling delivery capability in a product-led organisation
• Education sector experience highly regarded
• Familiarity with hybrid delivery models across agile, waterfall, and regulated environments

Why you should become a ReadyTecher:   

• A day off for your birthday- hip hip hooray! 
• Additional 4 days of leave each year 
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island 
• Hybrid work, with in-house baristas in Australia via the Ready Beans team 
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7 
• Paid parental leave 
• Additional paid leave for miscarriage, endometriosis and menopause 
• Volunteer leave 
• Flu vaccinations 
• And plenty of ReadyTech merch drops along the way! 

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong. 

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us. 

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!