Head of Account Management

About us:  

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything. 

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.

You will get to: 

• Mature a high performing account management function supporting SME clients, and build capability to support Enterprise-sized clients
• Develop and execute strategies that increase product utilisation, client retention, advocacy and grows share of wallet
• Develop account management methodology and process to achieve sales plans, targets and incentives
• Set targets, monitor, course correct and mature forecasting accuracy
• Establish and nurture new and existing partner relationships
• Collaborate with our product, sales, professional services and marketing teams to develop initiatives to support growth and retention of existing clients
• Collaborate across our group structure and with internal business teams to feedback market and customer insights to drive continued product and service development
• Coach and mentor an account management team
  

More about you:

• Previous experience growing and leading teams responsible for account management and client success in SaaS environment, supporting SME and Enterprise sized clients
• Proven experience crafting and executing strategies to improve client retention and grow ‘share of wallet’ in a SaaS environment by being a player and coach
• Strong leadership – Comfortable rolling up sleeves, leading by example and coaching and mentoring team members
• Strong understanding of Account management and client success principles and experience executing a strategy that leads to increased product engagement, client retention and share of wallet growth.
• Inspirational leader that can motivate a team to be client focussed, demonstrate value, solution sell and exceed results
• Proven ability to influence and work within a matrix structure to drive aligned priorities and objectives for shared outcomes
• Operational execution, with ability to develop methodology and process, and obtain buy-in to move towards best practice
• Confidence operating with data and believes in the use of data to inform strategy and decisions
• Excellent communication and influencing skills and can work at all levels within an organisation
• Strong commercial acumen and ability to negotiate win-win outcomes for clients and the organisation
• Strong relationship building skills (Internal and external) and can work with individuals in all areas and experience levels
• Self-starter, quick thinker and outcome oriented – Can quickly identify key priorities and drive towards delivering tangible outcomes.

Why you should become a ReadyTecher:  

• A day off for your birthday- hip hip hooray!
• Additional 4 days of leave each year
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
• Hybrid work, with in-house baristas in Australia via the Ready Beans team
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
• Paid parental leave
• Additional paid leave for miscarriage, endometriosis and menopause
• Volunteer leave
• Flu vaccinations
• And plenty of ReadyTech merch drops along the way!
  

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!