Business Analyst

About us:   

Making a meaningful difference with mission-critical software that empowers communities to thrive. 

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.  

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers.  So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company. 

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large. 

The key accountabilities of the role: 

• Ensure requirements are captured, validated, and documented to enable accurate delivery and compliance.
• Facilitate stakeholder engagement activities to achieve alignment, prioritisation, and shared understanding.
• Maintain the quality and clarity of user stories and supporting artefacts delivered to product and engineering teams.
• Build strong relationships across teams to support collaborative, scalable and customer-centred solutions.
• Translate support issues into actionable requirements that contribute to product enhancement

The key responsibilities of the role: 

• Gather and document business and product requirements through interviews, workshops, and analysis.
• Write clear user stories and acceptance criteria for delivery teams.
• Facilitate workshops and refinement sessions to validate requirements and priorities.
• Collaborate with product managers and delivery teams to shape and refine solutions.
• Maintain documentation to support shared understanding and traceability.
• Contribute to process improvement and knowledge sharing within the team.
• Investigate support issues and translate findings into actionable product improvements.

The key requirements for the role: 

• Strong ability to document business and product requirements, including user stories and acceptance criteria.
• Skilled in leading workshops and facilitating stakeholder engagement.
• Effective communication and collaboration across cross-functional teams.
• Confident managing ambiguity and competing priorities.
• High attention to detail and commitment to quality.
• Familiarity with agile delivery practices and iterative development.
• Understanding of stakeholder needs in a regulatory or compliance context.
• Ability to interpret legislative changes and assess their impact on product workflows.
• Proven experience as a Business Analyst in a software development or product environment, ideally with three or more years' experience.
• Experience interpreting user needs and translating findings into product requirements and improvements.
• Experience working with local government, similar public sector organisations, or highly regulated industries

Why you should become a ReadyTecher:   

• A day off for your birthday- hip hip hooray! 
• Additional 4 days of leave each year 
• ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island 
• Hybrid work, with in-house baristas in Australia via the Ready Beans team 
• Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7 
• Paid parental leave 
• Additional paid leave for miscarriage, endometriosis and menopause 
• Volunteer leave 
• Flu vaccinations 
• And plenty of ReadyTech merch drops along the way! 

ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong. 

As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us. 

So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!