Business Administrator
About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
The key accountabilities of the role:
- Provide accurate organised and efficient administrative support
- Maintaining high levels of customer service whilst answering, screening and forwarding incoming phone calls
- Effectively handling queries and complaints via phone, email and general correspondence
- Create and maintain process documents relative to the reception and admin function
- Maintaining customer records on internal systems
- Managing office services and supplies such as cleaners, stationery, equipment and furniture
The key responsibilities of the role:
- Deliver admin support to ensure the effective operation of the ReadyPay Business Unit.
- Respond efficiently to customer enquiries and calls, in a timely and professional manner including redirecting calls to the relevant owner area or taking clear concise messages
- Highlight trends or issues identified with customers either by phone or salesforce to management
- Prepare reports as required by Management
- Manage Mail and Courier services
- Bank files processing and reconciliation correctly and timely each day
- Create and update process documents related to Reception and Admin Support that are clear concise and readily available to the wider business team if required
- Meet SLA’s as defined by your Leader
- Build and manage superior relationships with clients and have a proactive approach to delighting our customers
- Assist with Ad-hoc data entry or tasks as required including end of financial year and client exit processed.
- Participating in the running of the office including the maintenance of the kitchen, purchasing office supplies, catering, and organinising activities which contribute building the culture of WFS
- Identify and contribute to continuous process improvement strategies, including the maintenance of procedure documents, checklists and other support documents
- Actively take ownership of your own Learning and Development plan, attend and participate in internal training. Utilise the learnings to ensure you are competent in the core skills as defined by your leader
- Manage the unassigned queues in Salesforce ensuring cases are identified, classified and assigned correctly and within SLA.
- Share knowledge and collaborate with other Teams / Team Members to promote best practice and consistency both internally and for our customers
- Other duties or projects as required
- Adhering to Company Assurance program ISO27001
- Demonstrate and model the Readytech values
The key requirements for the role:
- Outstanding phone manner and communication skills
- Exceptional Customer Service and people skills
- Attention to detail
- Strong Interpersonal skills
- Be a team player, yet have the ability to work autonomously
- Strong time management prioritisation skill
- Ability to effectively multitask
- Be a critical thinker
- Be organised with
- Proven ability to work in a fast paced environment
- Salesforce
- Microsoft Office Programs
- Reception procedures and processes
- Demonstrated experience in Office Administration/Reception
- Proficient Knowledge in managing multiple phone lines
- Experience with a CRM
- Using Microsoft Office Suite
Why you should become a ReadyTecher:
- A day off for your birthday- hip hip hooray!
- Additional 4 days of leave each year
- ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
- Hybrid work, with in-house baristas in Sydney
- Access to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7
- Company top-up of Government parental leave
- Additional paid leave for miscarriage, endometriosis and menopause
- Volunteer leave
- And plenty of ReadyTech merch drops along the way!
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential ReadyTechers!
